Terms of service
OVERVIEW Welcome to Highland Hounds Pet Nutrition. The terms "we", "us" and "our" refer to Highland Hounds Pet Nutrition. By visiting or using our store, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.
SECTION 1 – ACCESS AND ACCOUNT By using our Services, you confirm you are of legal age in your jurisdiction. You are responsible for maintaining the security of your account and all activity under it.
SECTION 2 – OUR PRODUCTS We make every effort to accurately represent our products. Colours may vary depending on your device. Product descriptions are subject to change. We reserve the right to discontinue any product at any time.
SECTION 3 – ORDERS Placing an order is an offer to purchase. Orders are not accepted until confirmed by us. We reserve the right to decline any order. Cancellations may not be possible once an order is accepted. Returns are subject to our Refund Policy.
SECTION 4 – PRICES AND BILLING Prices are subject to change without notice. The price charged will be the price at the time of order. Prices do not include taxes or shipping unless stated. You agree to provide accurate payment information.
SECTION 5 – SHIPPING AND DELIVERY All delivery times are estimates only. We are not liable for carrier delays or events outside our control. Risk passes to you once transferred to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY All content on our Services is owned by Highland Hounds Pet Nutrition or its licensors. You may not reproduce, distribute, or use any content without our prior written consent.
SECTION 7 – THIRD-PARTY LINKS Our store may contain links to third-party websites. We are not responsible for their content or practices.
SECTION 8 – RELATIONSHIP WITH SHOPIFY Highland Hounds Pet Nutrition is powered by Shopify. All sales are made directly with Highland Hounds Pet Nutrition. Shopify is not responsible for any aspect of transactions between you and us.
SECTION 9 – PROHIBITED USES You may only use our Services for lawful purposes. You may not use our Services to transmit harmful content, infringe intellectual property, impersonate others, or engage in any unlawful activity.
SECTION 10 – DISCLAIMER OF WARRANTIES Our Services and products are provided "as is" without warranties of any kind except those warranties which cannot be excluded by the Australian Consumer Law. [1] We do not guarantee uninterrupted or error-free service.
SECTION 11 – LIMITATION OF LIABILITY To the fullest extent permitted by law, Highland Hounds Pet Nutrition is not liable for any indirect, incidental, or consequential damages arising from your use of our Services.
SECTION 12 – INDEMNIFICATION You agree to indemnify Highland Hounds Pet Nutrition from any claims arising from your breach of these Terms or your use of our Services.
SECTION 13 – GOVERNING LAW These Terms are governed by the laws of New South Wales, Australia.
SECTION 14 – CHANGES TO TERMS We reserve the right to update these Terms at any time. Continued use of our Services constitutes acceptance of any changes.
SECTION 15 – CONTACT Questions about these Terms should be directed to:
Highland Hounds Pet Nutrition PO Box 3479, Exeter NSW 2579, Australia info@highlandhoundspetnutrition.com.au
Products & Ingredients
What's in your food?
What ingredients do you use?
[2] We use only whole-food ingredients — real proteins (chicken, beef, lamb, fish), fresh vegetables, fruits, and wholefood supplements. We never use rendered meat meals, artificial colours, flavours or preservatives, or cheap grain fillers.
Are your products suitable for all breeds and ages?
Most of our range is suitable for adult dogs of all breeds. Email us at info@highlandhoundspetnutrition.com.au or WhatsApp if you're unsure about a specific product for your dog.
Where are your products made?
Everything is crafted in small batches in the Southern Highlands of NSW, Australia. Australian-made, Australian-owned, always.
Orders & Shipping
Getting it to your door.
Do you offer free shipping?
[3] Yes! We offer a $4.99 flat rate shipping fee on all orders Australia-wide. Simple and fair.
How long does delivery take?
Standard delivery is 3–7 business days for most of Australia. We dispatch within 1–2 business days and send tracking via email.
Can I change or cancel my order?
Contact us immediately at info@highlandhoundspetnutrition.com.au or WhatsApp +61 438 999 066. If your order hasn't shipped we'll sort it out.
Returns & Refunds
Our happiness guarantee.
[4] What is your returns policy?
30-day happiness guarantee. If your dog doesn't love our product, contact us within 30 days for a full refund — no questions asked.
What if my order arrives damaged?
Photo it and email info@highlandhoundspetnutrition.com.au immediately. We'll send a replacement or full refund right away.